Creating Sub-Accounts

Account owners can create "Level 1" sub-accounts, which are basically subsidiaries of the parent account. Each sub-account can have its own Admin and User set, without having visibility of other sub-account activity, while any administrator of the parent account will have visibility of all sub-account activity. 

In turn, admins on a Level 1 sub-account (or admins of the parent account who log in to the sub-account) can create Level 2 sub-accounts, and so on all the way down to Level 5. As with the relationship between parent and Level 1 sub-accounts, each sub-account can only see it's own activity and that of it's associated lower-level sub-accounts.

The diagram below shows a summary of the available account structure. A simple structure of up to five sub-account levels is shown on the left, and an example of multiple sub-accounts per level is shown on the right:

How to create a new Sub-account

From the Parent account, go to Accounts and select Sub-Accounts, then click New Sub Account:

Next you will need to configure the sub-account as follows:

1. Give your new sub-account a name

2. Select the billing type (i.e. whether this account will operate on a post-paid or pre-paid basis). The Post-paid option is only available if the Parent account is also post-paid.

3. Set the SMS limits (if required - you can leave these blank if preferred)

4. Assign any users of the parent account to the sub-account (these users will still remain on the parent account as well, and their roles on the parent account will be carried over to the sub-account)

Once you are happy with your settings, click Create sub-account

Your new sub-account will now appear in the sub-account list. To edit or deactivate this sub-account, click on the three dots on the right-hand side and select the required action from the menu:

Creating Level 2-5 sub-accounts

To create a Level 2 sub-account, the process is the same but you must be logged in to a Level 1 sub-account as an admin:

When creating a sub-account at level 2, 3, 4 or 5, the Billing option is not available as all activity will be billed as part of the Level 1 sub-account:

This process is repeated to create subsequent accounts (i.e. log in to a Level 2 sub-account to create a Level 3 sub-account and so on).