If you are keen on having a chat with a human being, you can reach our Customer Care Team:
1300 971 093
During business hours (Monday to Friday 9am-5.30pm AEST), we do our best to reply to all emails with an update within 60 minutes.
If you have emailed us outside of business hours, it may take a bit longer to follow up with you. Worst case scenario: first thing in the morning the next business day.