Inbound SMS Support SMSCENTRAL October 20, 2016 00:04 Follow An SMS you receive, ie, coming in from one of your contacts or one of your customers. Have more questions? Submit a request 2 Comments Date Votes 0 Todd Frankland August 28, 2015 00:52 Is a dedicated number required to have this feature work? 0 Support SMSCENTRAL September 03, 2015 04:48 Hi Todd, If you're looking for your customers to only send to you, or to send without you originally sending them an SMS, then yes, you will need a dedicated number. Otherwise if you just want customers to be able to reply, you can use a shared number when sending and we'll automatically forward any replies to your SMS Central inbox. Please sign in to leave a comment.