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Topping up your Pre-Paid account

If you are using the SMS Central portal on a pre-paid basis, you will need to top-up your balance from time to time in order to continue sending messages. You can also set alerts to notify you when your credit balance drops to a nominated amount, as well as setting up automated top-ups to prevent you from running out of credit.


If you are an admin on the parent account, the “Top-up” button always sits at the top of the page, no matter what screen you are currently viewing. If you are using a sub-account, you will need to switch to the parent account by clicking on your account name and selecting the parent account from the dropdown:



Note - only admins have access to the top-up function. If you are a User and wish to top-up an account, speak to your account admin about changing your role in the web portal.


Topping up


Click the Top-up button to start:


Next, add the number of credits you would like to add to your account. The table on the right shows you the pricing tiers (and will highlight which one is being used based on the number of credits you enter), and the credit volume you enter is automatically calculated as a monetary value in real-time:



The first time you top up, you will need to add a payment method in the form of a credit or debit card.

Enter the card details and click “Add Card”:

If you just want to top up your account this once, click “Top-up”


Setting an Automatic Top-up

You can set up an automatic top-up so that you don’t get caught out by running out of credit when you need it most.

To do this during your first top-up, click the tick-box next to “Automatic top-up” below the credit card details and then setting the credit threshold at which the automatic top-up will be triggered, followed by the credit amount by which you wish to automatically top-up the account:



You can edit this setting at any time by going to Account in the left-hand menu, and then Billing, and clicking Edit next to the Automatic top-up section:


Setting a Balance Notification

You can set up an alert to notify you when your credit balance drops to a nominated amount. Do this by going to Account, then Billing, and then ticking configure next to the Balance Notification section:


Toggle the Balance Notification switch on, and enter a credit threshold:


Now, When your credit balance drops to this amount, you will receive an email alerting you to the fact, while inviting you to top-up your account.