Official SMS Central
Getting Started
General Enquiries
SMS Central Portal
Send & Receive SMS
- Inbound Campaigns
- Reply from Inbox
- Send/Receive - Create an SMS Campaign
- Before you begin: what do you want to do?
- Send & Receive SMS Step 1 - Settings
- Send & Receive SMS Step 1 - Settings (Receive Only)
Manage Contacts
- Contact groups
- Reinstate/ Re-activate an unsubscribed contact
- Export Contacts
- Managing Contacts - The Basics
- Add a Contact Group
- Add Contacts
Reports
- Campaign Reports
- Message Log Report
- Transactions Report
- Activity Log Report
- Email Reports
- Scheduled Reports
Settings - Rules & Triggers
Settings - Numbers
Settings - Email to SMS
Settings - Templates
Users
Billing
The (mighty) Manager Portal
Accounts
Users
Reports
Settings
Frequently Asked Questions
Migration FAQs
- I'm an old customer and I cannot see the new interface
- Will you bring new functionality to the new release?
- Can someone give me a tour of the new interface?
- I’m not sure how to do something in the new interface that I used to do in the old one.
- Can I go back to the old version?
- What do I need to do to move my data to the new portal?
FAQs - Account
- I forgot my username, can I reset it?
- I forgot my password, can I reset it?
- What is the difference between 'SMS Balance' and 'Amount Sent'?
- What do I do if I didn't receive my SMS PIN number when signing up?
- Why do I have to contact support when making my second purchase?
- How can I change the name of my account?
FAQs - Send & Receive
- How do I add a company name instead of a random number when sending SMS?
- Why do SMS sent to iPhones display incorrect Sender IDs?
- Am I charged for inbound messages?
- How long does it take to deliver a campaign/ for a contact to receive a message?
- If a phone is turned off/out of range will the system try and resend the message later?
- Do I get charged for undelivered messages?
FAQs - Contacts & Groups
- How do I edit a contact?
- Why do blacklists apply to our service - ours is not a premium SMS service?
- How do I clean up my CSV file?
- Can I bulk unsubscribe contacts?
- What is the difference between deleting and unsubscribing a contact?
- Can unsubscribed contacts be uploaded into a new group?
FAQs - Reports
- Can I select different days for the hour, day and week filters for an inbound campaign report?
- What am I emailed when I click "email report" in the campaign report?
- How do I use the campaign report to find a specific number?
- Why can I only view campaign reports for campaigns after 18/12/2014?
- Can I check messages sent to a specific mobile number?
- Can I edit a scheduled report?
FAQs - Numbers
FAQs - Rules & Triggers
- Why isn't my unsubscribe rule working if I send from my company name?
- How can I manually unsubscribe all my contacts that want to be removed?
- Where do my inbound messages go?
- Can I forward Delivery Receipts (DLR) to a URL or Email?
- Can I forward inbound messages or SMS replies to my company’s URL?
- Can I forward inbound messages or SMS replies to my Email address?
FAQs - Email to SMS
- Can I send an SMS to multiple contact groups via Email to SMS?
- Can I use the CC field when sending email to sms
- Can I include the message in the subject line of an Email to SMS message?
- Does Outlook Integration work with Outlook 2013?
- How do I manage Sender IDs (Sender Names) if I am using Email to SMS?
- Can I send an SMS to a contact group via Email to SMS?
FAQs - Templates
General FAQs
- Country code reference sheet
- How do I subscribe to the notice board?
- How do I sign up?
- Having issues?
- Can I cancel my account?
- What browsers do you support?
How To Guides
Glossary
See all 13 articlesSimple Salon & SMS Central
- I have created an account in SMS Central but in Simple Salon it’s not connected. What do I do?
- How can I change my password?
- How can I purchase credit?
- How do I import my contacts from Simple Salon to SMS Central?
- Can I receive replies to the SMS I send?
- How do I know if my messages have been sent?
FAQs - Billing
SMS Central API
API References
FAQs - API
- Can I get delivery receipts and inbound SMS via SMPP?
- Can I schedule my messages?
- Can I use a "campaign" parameter in the API?
- Can I send more than one SMS per request?
- How are DLRs managed?
- How do I secure inbound requests to my server?