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  1. SMS Central
  2. Frequently Asked Questions
  3. FAQs - Contacts & Groups

FAQs - Contacts & Groups

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  • How do I edit a contact?
  • Why do blacklists apply to our service - ours is not a premium SMS service?
  • How do I clean up my CSV file?
  • Can I bulk unsubscribe contacts?
  • What is the difference between deleting and unsubscribing a contact?
  • Can unsubscribed contacts be uploaded into a new group?
  • How large can my CSV file be when importing contacts?
  • Can I export all my contact groups?
  • Can I export my unsubscribed/ blacklisted contacts?
  • Can I edit the name of a group?
  • What is a group alias?
  • Import Contacts/Personalised Fields Template
  • Import Contacts Template - What format is valid for mobile numbers?
  • Import Contacts Template - Why do my numbers look like 6.1412E+12 in Excel?
  • Import Contacts - Can you explain the "imported contacts" email?
  • Import Contacts - Why is the invalid contacts file empty?
  • Import Contacts - Can I upload a blacklist/ unsubscribed contacts list?
  • When a contact is unsubscribed will they be removed from the group they were originally assigned to?
  • Can I add contacts to multiple groups?
  • The system will not let me delete a contact group. Why?
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