FAQs - Contacts & Groups
- How do I edit a contact?
- Why do blacklists apply to our service - ours is not a premium SMS service?
- How do I clean up my CSV file?
- Can I bulk unsubscribe contacts?
- What is the difference between deleting and unsubscribing a contact?
- Can unsubscribed contacts be uploaded into a new group?
- How large can my CSV file be when importing contacts?
- Can I export all my contact groups?
- Can I export my unsubscribed/ blacklisted contacts?
- Can I edit the name of a group?
- What is a group alias?
- Import Contacts/Personalised Fields Template
- Import Contacts Template - What format is valid for mobile numbers?
- Import Contacts Template - Why do my numbers look like 6.1412E+12 in Excel?
- Import Contacts - Can you explain the "imported contacts" email?
- Import Contacts - Why is the invalid contacts file empty?
- Import Contacts - Can I upload a blacklist/ unsubscribed contacts list?
- When a contact is unsubscribed will they be removed from the group they were originally assigned to?
- Can I add contacts to multiple groups?
- The system will not let me delete a contact group. Why?