If you are keen on having a chat with a human being, you can reach our Customer Care Team:
1300 971 093
During business hours (Monday to Friday 9am-6.00pm AEST), we do our best to reply to all emails with an update within 60 minutes of getting them.
If you have emailed us outside these hours, it may take a bit longer to follow up with you. Worst case scenario: first thing in the morning the next business day.