Can I personalise a template?


In fact, we super recommend you do!

If you are sending out the same SMS campaign to different contacts at different times, you should still make each one of them feel unique by adding any of our personalised fields.

When creating a template, you can use any of these personalised fields:


For example, if you'd like to personalise the First Name, simply enter #firstname# or click on the #firstname# tag. Boom. Done.

When uploading a group of contacts, make sure the fields are in this order so that you can use customised fields correctly (mobile phone is the only requried field - you can have as many or as few of the others as you like):

mobile phone | first name | last name | email address | date of birth | country | custom 1 | custom 2 | custom 3

For more information, check out this guide.

Just remember that, since we cannot tell exactly how many characters that personalised field will have (for example, 'Ana' has far less characters than 'Broomhilda'), the character count will include "approximately" at the beginning.

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NOTE: if the field you are entering is empty for a contact, then nothing will appear where the tag should be. For example, if you write "Hi #firstname#," and the contact doesn't have a first name, the SMS will read "Hi ,"


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