Can I export my unsubscribed/ blacklisted contacts?

Yes!

In contacts, go to the Unsubscribed Group, click Export Contacts and you'll receive an email with the CSV file.

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Alternatively, you can run an inbound report using the keywords that are used in your 'unsubscribe rule'.

 

1. Go to Reports > Message Log Report

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Filtering 

 

Report Type

Since you want to see the list of all your unsubscribed contacts, select filter by Message Log. 

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Timeframe

Fill in the dates you want to see your unsubscribe list for - remember, you can only run a report for up to 6 months at a time, or up to 10,000 contacts.

Campaign

You can also choose to receive a list of unsubscribed contacts from a particular campaign - to do so choose the campaign name in the 'Filter by Campaign' option.

Note: Your filtered dates will be blank if you wish to filter via campaign

Message Direction

When filtering by sent or received messages, choose received. 

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From/ To Numbers

From - Choose the number that you send your messages from (if you want to see the unsubscribe rate for a particular dedicated number). However, we always suggest you keep it open and select ALL.

To: Select ALL.

Keyword(s)

You will need to specify in this section the words that you have set up in your 'unsubscribe rule', the default word is 'Stop' - type your unsubscribe trigger words in this section and click enter to ensure they are highlighted in blue!

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Once you are done, run the report.

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Once the report has been generated, email the report to yourself. 

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Large reports may take a few minutes to arrive. Anything over 10,000 logs will be run overnight and emailed to you first thing the following morning.

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