The system will not let me delete a contact group. Why?

Even though contacts can be viewed by everyone in the organisation, managing contact groups is determined by the user roles

 

User Roles & Group Owners

To delete a group, you need to "own the group" or be an admin in the account. The owner of a group is the user that created it. As a general rule of thumb:

  • Anyone can view, edit and delete contacts within a group.
  • Only the owner of the group or the admin of the account can delete a contact group.

 

All Contacts & Unsubscribed groups

These two groups cannot be deleted, since they are defaulted to your account.

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