How do I add a company name instead of a random number when sending SMS?

When sending from SMS Central, unless you have a dedicated number, you SMS will come from a number randomly selected from our shared pool of numbers.

If you want the SMS to appear to come from a company name instead (or any word for that matter) you can send your message with a Sender ID.

When setting up your SMS campaign, select "Sender Name" as the "From" option;

send_from_sender_name.png

As the tool tip suggests, if you selected that you want to receive replies from your contacts, this option won't be available - this is because if you're using a Sender ID, your recipients cannot reply to your messages.

When picking a Sender ID, there are 4 important things to remember;

  1. It can only have up to 11 characters
  2. It can't have spaces
  3. As noted above, If you send a campaign with a Sender ID, the recipient will not be able to reply
  4. Messages will be rejected by some carriers if the Sender ID appears to be a land line number (e.g. 0312345678)

Once you've typed in a Sender ID that matches this criteria, continue as you would through the campaign wizard or rapid SMS settings.

 

 

 

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