Reply from Inbox

From your Inbox, you can see all the messages you have received. You can also reply directly to these messages from your Inbox.

When in your Inbox, click on a message to expand it. 

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By clicking on the Reply button, you'll be taken to the Rapid SMS screen where you can reply directly to that customer. If you have a name saved for that customer, you'll see their name instead of their mobile number.

inbox_reply_2.png

 

Type in your message, or use a saved template, then hit "Send SMS".

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